Frequently Asked Questions
Everything you need to know about your SUTRA beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking link. You can also monitor your shipment status by logging into your SUTRA account dashboard.
Do you offer international shipping?
Yes, SUTRA ships worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested. Please contact our support team to initiate a return.
Are SUTRA products cruelty-free?
Absolutely. We are committed to ethical beauty standards. None of our products or ingredients are tested on animals, and we prioritize sustainable sourcing for all our formulations.
How do I know which product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide. If you need personalized advice, you can use our 'Skin Quiz' tool or chat with one of our licensed estheticians via the live chat feature.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.